Richard Stephenson´s profile

Reviews (2)


Absolutely Horrific

I am absolutely livid about the delivery practices of Yodel. Yesterday Yodel knocked on my door and I walked downstairs only to find a note already slipped in my door. I don't live in a huge mansion, so it took less than 60 seconds for me to get downstairs. I was godsmacked. Today I was ready for the race and the second the door was knocked on I literally ran down the stairs to catch the delivery. As you probably guessed, the delivery guy was no where in sight and there was another card in my door. Seriously it took MAYBE 10-15 seconds, but more realistically probably only about 5. So I can only assume the deliver person slipped the card into my door, then knocked, and left.

I am amazed how lazy these people are. First off I notice they avoid ringing the doorbell. This is most likely done in hopes they don't alert anyone to the fact they are there. Secondly they leave immediately after they knock. They must have the card already filled out prior to coming to the door because it would be IMPOSSIBLE to write out the card in the time it took me to RUN down my stairs. Lastly, good luck calling customer service to complain. The only number on the card is to reschedule or pick up your package.

I paid to have my package delivered, not drive across town to pick it up.

I will NEVER knowingly use any company that works with this "delivery" company.

Laura Gaine found this review useful

24 July 2013

Reply from Yodel

Hi Richard. If you email me further details to, I'll take a look & be in touch shortly. Dee

The FX Firm

The FX Firm is FANTASTIC. I would recommend them without hesitation.

This was my first time using The FX Firm, and I can't express how pleased I have been with them. The communication from start to finish has been phenomenal.

I initially was planning to use a larger, more well know fx company, and after countless issues setting up an account, multiple times calling only to be placed on hold, being told someone would call me back only to wait and find out it was a lie, I gave up and started to research further.

I found The FX Firm, and although they only had a limited number of reviews, they were all positive. Not only were the reviews positive, but they also provided the best exchange rate.

I just completed my first transaction with them and will not hesitate to continue to use them. Sam Bennett, Owain Walters, and Jane Burn were fantastic in answering my questions, and dealing with my initial concerns. The communication and promptness of this company could not have been better. Thank you.

Richard Stephenson´s profile

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Richard Stephenson
Newcastle upon Tyne, United Kingdom