Darrell Fabian´s profile

Reviews (1)

Simply Electronics Ltd.

Terrible Customer Service

purchased a portable battery from them and they were happy to process the payment immediately. After a week they advised me the product was damaged and I would get a refund. I requested another colour that they had shown in stock and they did not respond even after 2-3 emails. I then waited a week for the refund and they did not refund the freight! I opened a case and requested this is sorted and they said no problem. Waited a week and no result. Had to raise another case as the last was closed and they said no problem and a week later still no refund. I have had to escalate to PayPal all for the sake of a measly $10. Pretty sure these guys expect me to stop wasting my time chasing the money and to be honest it is a waste of time but it is the principle. I would strongly recommend you find another supplier who understands the value of customer service cause these guys don't!!!

Darrell Fabian´s profile

profile image of Darrell Fabian
Darrell Fabian
United States