Spent some time looking for a particular Citizen Eco-Drive sports watch, and found that Nigel O'Hara was the cheapest I could find. Easy straight forward ordering system and a few voucher codes on the web were used to save a little more. Watch was packed wel;l, and arrived safe & sound a few days later. Good communictions from them and so far so good, the watch is terrific.
I made an order online on the 29th October 2013, for 3 half zip fleeces on a 3 for £20 offer. ALL showed as in stock, so expected them to be delivered within a week. On the 6th November, I called their customer support who said that one of the items I ordered was out of stock. They asked IF I was prepared to wait a while to see if more stock would be coming into their warehouse - I said I would wait a further 7 days. I phoned back a week later, and lo and behold there was now two items out of stock!! Apparently their website takes 24 hours to update stock levels, so they NEVER have an idea what is actually in stock, OR out of stock. They are however prepared to take your money on ordering and offer refunds on a massive scale?. This is WRONG, and I am sick of having to chase orders up from online companies like Millets. IF they do NOT have any stock of an item, then DON'T advertise it for sale on their website. QUITE A SIMPLE ETHIC, and fair. I would class this as very poor customer service, and customers do order in good faith. Its time Millets had some faith in their customers as their shops are closing all over the Country - and I am not surprised, looking at this issue alone!
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