I paid £30 when I ordered a new fridge for them to reverse the doors. When it was delivered they had no record of this and no tools with which to do it. I have spent a substantial part of the day chasing them to arrange for an engineer to come out and reverse the doors. I was told by the delivery driver that his happens a lot. The customer services staff are very friendly and apologetic, but the ordering system doesn't work and nobody is able to feed this back to the system designers in order to fix the problem.
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