I am shocked by the attitude of this company I purchased a desktop, monitor etc. The delivery did not turn up on time, I had to spend 2 hour round trip going to collect from DPD couriers, when I complained no Apology (DPD did apologised via email) . The monitor did not connect to the desktop, I spoke to them they told me to go to PC world and buy an adapter, I went to pc world they did not have adapters so they sold me a monitor that would connect for an extra £40 and I was told to return the other monitor to them, When I did return the unused perfect condition Monitor and left it in store, I have since had a phone conversation with them and they want me to collect it as they do not have a returns policy and if I did not they would destroy the monitor. This was Gareth in PC World Business Sheffield.
SHOCKED AT TREATING CUSTOMERS THIS BAD......... The response was that PC World are B2B so have no need to comply with distance selling regulations.
Saved me Money, Came to my work address, Called when they said they would, My only complaint is that I have seen them done faster on TV.... Not quite Red Bull but maybe me making the Man in the Van a cuppa slowed him down a bit.
I have just upgraded my broadband and wireless, they told me beforehand that it would work from 30 meters away even in the garden, and that I would definatly get 30mb service, well neither of these are true, I cannot get any reception in the kitchen 10 meters away, and my upload speed is rubbish, when I called them they sugested that I change channels on my router, I have been through all the channels and it is still rubbish, I had a Cisco router before and it outperformed this by miles.
I had bought the wrong product from them (a pump), I called them they went out of there way to make sure that I bought the correct product, which my plumber had wronly advised me to get, they sent the new product to me at work and arranged the old one to be picked up from there as well. I would definatly order from them again.
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