Luise´s profile

Reviews (2)

INFURN.com

Fraud, sham, lack of customer service, up to 11-day response from customer service

I ordered my six Eames chairs more than 3 months ago (AU-107697). Infurn made sure they were paid as quickly as possible. Ordered 27.december 2012, paid 2. january 2013. Was when I paid told (on web site) that delivery was scheduled to be within 10 weeks.
Did not recieve any order confirmation. Telephoned Infurn without any respons but a answering maschine. Wrote them an email on january 2 2013. Recieved a respons ELLEVEN days later: order confirmation was to be found on their web site (no one had told me that), and delivery was to be the week of 7. march 2013. When the week of march 7 2013 ended, I had not received my chairs nor a rescheduled delivery. Wrote them an email again (march 11 2013) asking when my chairs were to be delivered. After one week still no reply, nor a new date for delivery on my personal account on their web site. I then contacted my bank with all details, and they would take over and get my money back. Again, after TEN days (march 21 2013), I got a respons:

Unfortunately, we had a problem with our suppliers, hopefully now is solved but we suffered a delay on the delivery times. I apologize for this situation. On the other hand, I would like to let you know that the new planned delivery is April. The current status of your delivery will be updated on your personal account where you can find the latest information.

When checking my account today (april 7 2013), the delivery is STILL scheduled to be Week starting: 07.03.2013.

I have assigned the matter to my bank who withdrew my money back. I will next notify the police and make hereby a detailed evaluation of your disreputable "company". It is quite difficult for me to be updated when you can not even do it yourself?!

I advise you not to buy anything from this company.
DON'T BUY ANYTHING FROM THIS "COMPANY"

08 April 2013

Reply from Designfurn LTD (infurn.com)

Hello Luise,

I have tried to call you today and left a voicemail message instead.

With regard to your order, I am sorry that you waited for a response, but you have since been responded to and and have been given a delivery up-date by the Customer service team.

Yes, we do ask for payment at the time of placing the order, and this is normal practise in the Uk, although we understand it may not be in Denmark.

Reasons for missing order confirmations are due to several reasons, sometimes it may have gone to the Scam folder, or if a customer gives an incorrect email address, in your case, we understand you were unaware of our website until the Customer agent informed you.

With regard to delivery time for your goods. Although the delivery has gone back from the original planned date, end of April delivery is still within the standard delivery time for the goods.

There is no scam here - and although you approached your Bank for chargeback, this could be disputed if not in accordance with the Terms and Conditions.


Kind Regards
Valerie - Customer Services Adviser.

Matas Webshop / www.matas.dk

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Luise´s profile

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Luise
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Denmark

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