This was my first order with AO and I had cause to send the appliance back. AO had my replacement delivered within days at a time that suited me. Calling them was painless and the customer services team on the phone were very efficient. This is what an internet company should be and as long as the prices remain competitive I would always make them my first choice when getting a new appliance.
Could not have been a better experience
I recently received an unsolicited email from TrustPilot which asked me to review the company that I recently bought a product from.
Within a few hours my review had been marked as been reported as it had broken the review guidelines.
I read the guidelines and as far as I am concerned it breaks no rules.
In fact the only rule I can see that I may have breached is naming the courier company as first class in solving the problem of which I have since removed that reference in an effort to get my review reinstated.
However what concerns me most is It was lightning fast to remove my review to be checked. But this was 3 days ago. How long does it take to make a decision.
I can only assume this is to give it time to move down the pages so as not to be visible on the first few pages of the company concerned.
For me to take Trust pilot reviews seriously then they need to give reasons for suspending negative reviews and do it as quickly as they are prepared to take them down.
B found this review useful
Ordered on Thursday 8am before Easter Weekend. Could not see any information on website that there would be no deliveries on the Friday. Ordered on the assumption on Information available. Lost out on 3 Days work. I can appreciate when deliveries go wrong due to unforeseen circumstance , but It should have been made clear on the website that deliveries would be constrained, then I could have made alternative choices instead of waiting on All day.
As far as I could see there was no information pertaining to the Easter Weekend and Deliveries. Indeed I went to the twitter feed and the only information that I could find was about how the phone lines would not be answered over the Easter weekend but that toolstop would be working hard to get products ready for delivery.
The only information on the website that I could see was a general one referring to twitter feed for delivery updates.
I was trying to find any information that I could about deliveries and checked and phoned all resources that I could find.
I also emailed Toolstop asking wether I had missed something on the website regarding delivery. Unfortunately this Question was never directly answered.
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