Mrs Suzanne Lee-Gardner´s profile

Reviews (1)

Not happy as my discount code was not accepted :(

I placed my first order with yourselves and shortly after I received an email advising me of my invoice and also at the bottom of the email was a 10% discount code for my next order. When I went to order the same product again which is the Hills KD diet 2kg bag it would not accept the discount code. I think this is totally wrong as I made a complaint about this and never got any response. I have the right mind to not shop with yourselves in the future.
Not good customer services if you ask me.

08 April 2013

Reply from

Dear Mrs Lee-Gardner,

Thank you very much for your review.

Sincere apologies also, that your order did not proceed in the correct manner. At the moment it is unclear why this happened, although the matter has been passed over to our IT team in order for them to launch an investigation.

We have, of course, added the relevant amount as a gift voucher.

Please do not hesitate to contact our office on 0203 058 0500 if you would like further assistance.

Best Wishes,

Mrs Suzanne Lee-Gardner´s profile

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Mrs Suzanne Lee-Gardner
United Kingdom