Brooks´ profile

Reviews (1)



Firstly - it is impossible to get hold of Chemist-4-U by email.
Secondly - When I placed my order with Chemist-4-U, I paid for delivery between 3 - 5 working days, well it is now 8 days and I still have not received my order.
Thirdly - Chemist-4-U, give you a link to track your order, that link does not work.
I have requested a ticket on Chemist-4-U website filing a complaint because I still have not received my order. I have also requested a full refund.
I will never shop again with Chemist-4-U

16 May 2013

Reply from Innox Trading Ltd

Hi Brooks,

First: We apologise for the delay in our response to your ticket, we responded on 10/04/2013. Please appreciate that we receive hundreds of emails. We do our best to get through them as quickly as possible, but sometimes some can be missed.

Second: We are sorry to hear that you have not received your item, we have arranged for it to be resent as quickly as possible.

Thirdly: Our tracking website was experiencing technical problems at the time of your request due to a recent change in server. This is now back to full working order.

I apologise for any inconvenience caused by this situation.

Kind Regards,
Simon - C4U Customer Service.

Brooks´ profile

profile image of Brooks
United States