I booked return tickets to Vietnam with Carton Leisure and initially they were fine, the e-ticket arrived straight away.
However, during my trip they changed my return journey due to a cancellation which required a change of airports and seriously inconvenienced my journey.
My partner was on the same itinerary with Alternative Airlines who sorted his flight out no problem.
Carlton however, demanded £120 to replace my original fights and were rude about it too. In the end i just bought an additional ticket from BA for only £60 - half what Carlton wanted to alter the trip..
All in all a company best avoided.!
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