David Ireland´s profile

Reviews (2)

Hastings Direct

Customer service from 1066

I cancelled my car insurance with Hastings Direct today because:

They added a quite ridiculous increase to my premium for an incident which resulted in no loss to them. The incident was not my fault and resulted in no claim or cost to Hastings Direct or their underwriters and was reported for information only. Perhaps they feel I am a higher risk because I buy cars that other people like to drive their cars into?

They also employ the frankly disgusting (and sadly common) practice of drastically increasing my premium each year for no good reason, forcing me to cancel my policy and take out a new one each year to get a decent price. They do not reward customer loyalty so why should I stay loyal?

To top things off everyone I spoke to today in their support and customer services was ever-so-slightly rude, just enough to make up my mind.

Toni Theophanousand Michelle Noble found this review useful


Brilliant customer service is not dead...

I ordered some prescription sunglasses and unfortunately I had a problem with the lens inserts touching my eyelashes. When I contacted RxSport they were quick to assist and arranged to get a special nose-piece sent to me via special delivery to ensure it arrived in time for my marathon. I ran the marathon in my new glasses which are now perfect.

This type of service is rare these days so it was refreshing to receive it.


David Ireland´s profile

profile image of David Ireland
David Ireland
Male, 1976
Canterbury, United Kingdom