Shiva´s profile

Reviews (2)

Merlin Cycles Ltd

Subjective review: Brilliant Retailer!

Merlin had the item I was after* at the lowest price - Park Tool AK-37 Tool Kit. Cheaper than any other retailer and 20 percent cheaper than the next cheapest online retailer.

Price isn't always a motivator for many astute online buyers, but given the wealth of good feedback on the Merlin Cycles website and social media forums, I couldn't refuse.

The product is top notch, as one might expect from Park Tool. Despatch and comms from the retailer throughout we're good.

*Merlin Cycles do not have as broad a selection of products compared to other online cycle retailers, but for me and this particular review it's brilliant.


Customer Focused Excellence.

Mobile web order, website is clean and easy to use.
Despatch was very quick, next working day.
Original order was damaged (box) by the delivery driver.
SB were very quick to rectify the matter, apologising and sending a replacement out the same day as reporting it.
The original item was returned via their free post service.
Thorough communication throughout each stage.
The whole matter was rectified quickly and with ease meaning that the birthday gift was neatly wrapped in good time.
Could not have asked for better service and the experience has provided great confidence for the future.
Their prices are extremely competitive too!
Well done SB!

Shiva´s profile

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United Kingdom