Salina´s profile

Reviews (1)

BiGDUG

Great product

Bought Chrome Garment Rack & 3 Bay shelving, easy to assemble & sturdy.

Only problem is no after sales, except through email, which doesn't get immediate response. I need to return 2 bays of the shelves as the storeroom could only fit 1 bay. Wanted to know the return policy but calls are not entertained. Ideally should have after sales service where customer can call to enquire.

Paid for Value Plasti Boxes
2 units x 30 Litre Clear Box With Snap Fit Lid 260h x 360w x 460d mm x 2 units
2 units 50 Litre Clear Box With ''Sit On'' Lid 310h x 400w x 600d mm
WAs delivered 4 units of 30 litre with 2 lids badly damaged, chip & crack, broken. It is flimsy item, disappointed.

@12/4. Was given credit note for the damaged Plastic boxes. One of the few company that does not give 1001 excuses when a return is needed. GREAT will be buying more in future.

08 April 2013

Reply from Bigdug limited

Thank you Salina Johnston for taking the time to write your review.

I’m sorry that you feel that our after sales needs to be improved,
We do have contact numbers to call for any problems that are live 8am -8pm Monday- Friday and 9am – 6pm Saturday and Sunday.
You can also email, leave a call back or talk to us on live chat (8.30am – 5pm Monday –Friday for live chat)
Having a look on the system I can see your request has been processed and we are collecting the goods to have them returned.
I’m sorry for any inconvenience caused

Salina´s profile

profile image of Salina
Salina
Reviewer
United Kingdom

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