Lynn Wolfenden´s profile

Reviews (1)


poor service

It started off as a bad day, when two flighs from the middle east were cancelled and it took me 18 hours to get home. At the airport I recieved a text from a friend who was supposed to pick us up,to say that the car had broken down on the way to collect me. So I rang a cab from my home town thirty miles away to pick me up. during this time, at 7.55pm I recieved a call from the Tesco delivery driver to say that there was no one at home for my 8-9pm delivery slot. I explained what had happened and that I would be there within 30 mins, and could they redeliver again with in the hour. I have used Tesco delivery for years and have never let them down (...the customer being King an' all...) but was just asking for some descretion on the drivers part. He refused and said that it would upset his schedule. He offered me an alternative n that I could ask my taxi driver to drive around town and meet him somewhere to take the shopping of the van and take it home with me, to which I refused. I have been away for three weeks, so with a four year old in tow, arrived home to no food or even a bottle of milk. The driver has a schedule apparently, to which every drop has a time slot within the hour. There has never been an issue when the driver has turned up half an hour early because he 'was in the area." I rang customer services, but felt worse than I did beforehand, like I had asked them for something ridiculous. We have everything with Tesco, credit cards etc, but this little (and regarded as trivial by Tesco) matter has left a bad taste. I will be rethinking using Tesco again.

Lynn Wolfenden´s profile

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Lynn Wolfenden
Orrell, United Kingdom