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Havens

Friendly customer service, but product delivered a couple months after expected delivery

I ordered a Royal Dalton Bulldog. I was told to expect the order in February. I emailed Havens when I was informed the bulldog became in stock with other vendors in Februrary to see if i would be receiving mine then, too. While friendly in their interactions with me, my order was received a couple of months delayed, therefore i do not think i will be using Havens again.

14 April 2013

Reply from Havens

I understand your frustration with the delay in completing your order for the Skyfall Bulldog. I am not sure what else we could have done. Demand for this item exceeded and continues to exceed supply. Delivery schedules we were receiving from Doulton were relayed to all our customers and there are a number of email exchanges between me and you as we chased delivery.
I do hope that you will give us another go, we try to deliver a first class service, sometimes that is not supported by our suppliers and once again I apologise in this particular instance.
Thanks for making your thoughts known, we would always prefer that and have an opportunity to respond,
I wish you well,
Kind regards,
Nigel

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Miss D
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United Kingdom

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