D Allan´s profile

Reviews (1)


complaint dealt with satisfactorily

Car hire company dealt with our complaint and got us compensation, problem was with alamo and not florida car hire

booked car online when arrived at airport after long flight was told that car we had booked was smaller and to get bigger car would cost us more money.
When we refused we were then told that as credit card in my name and husband was going to be main driver it would cost us another $200. When we demanded to speak to manager we were then told it was a deposit of $200 which we would get on returning vehicle. We were also told to return vehicle with no fuel as we had paid for this already.
We checked this before returning car and found it had to be returned with full tank or we would be charged.
The car which we were allocated was the one we originally booked and there was infact no smaller vehicles available.
The member of staff who dealt with us was determined to get more money from us and blamed the online booking system and not Alamo

08 April 2013

Reply from FloridaCarHire.com

Dear Mr Allan

We have sent you an email in this regard, however for the purpose of clarity and our unimpeachable integrity in this regard we are placing an excerpt if this here also.

Thank you for your recent feedback about our service via TrustPilot. Our clients view of the service we provide our customers is invaluable to future customers and as such is extremely important to us as a small company in regard to how we are portrayed across the internet. We do believe that in light of the comments raised you have a complaint to which we will uphold on your behalf.

We do not however accept that the service we provide is a "rip off" we appreciate that you feel let down, however after only a brief look at your complaint we can see that the problems encountered are not as a result of our actions

We will take action and will revert back to you as soon as we have looked at your complaint in full; in the meantime assure you of our best attention

David Hobbs
Media Relations

D Allan´s profile

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D Allan
United States