I purchased as Blue Ray boxed set from Zavvi on 27/12/12, it arrived fairly quickly but damaged due to poor packing, i complained , they asked me to return the item, i returned to their FREEPOST address on 31/12/12 , 14/1/13 heard nothing emailed them, 15/1/13 emailed again, 17/1/13 finally got a reply, they have not received the item apparently, now had to email them copy of my proof of post, i have opened a dispute via paypal, hopefully will get a replacement but if not will ask paypal for refund.
I ordered a boxed DVD set, after entering my details and buying the item i realised that it was out of stock, this was not a problem there was no hurry, problem was there was no communication from HMV the item was released on 9/1/12 by 18/1/12 they still had no stock, i did not receive any email indicating when it might be available i received nothing from them, i cancelled the order and purchased from Play.com it was a few quid more but at least i have an idea when it might arrive, if this is the way HMV operate i am not surprised they are struggling.
Ordered a Wii game which seemed to be a goods price, paid with Paypal, following day received an email telling me there was no more stock and my oreder was cancelled, you would expect a refund straight away, i have emailed a few times and opened a paypal dispute, all i get is your email has been forwarded to the dept that deals with this type of enqiry, waste of space, i will never deal with Viking again.
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