I paid TravelUp £1000 for tickets to Phuket (from London) and received an email saying that the payment hasn't gone through. I then followed the instructions and attempted a second payment. I received confirmation of payment from SagePay and TravelUp. The next day, I received an email saying that payment hadn't gone through. I forwarded my confirmation and they said 'oh yeah it has gone through you'll received an e-ticket in 48 hours. 1 week later they call to say that they can't sell me the ticket for that price because they took too long to process the booking and they'll refund the money to me. My flight is in less than a month and tickets are now more than £100 extra. The man on the phone wouldn't even apologise and said it wasn't his fault.
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