I was invited (!!) to have a YouView box installed and, as I am somewhat limited in the number of channels I get in Weymouth, I looked forward to this.
The engineer was helpful and set everything up. However, once I started using the system I found that I got no additional channels and, what's more, the design of the screen and the use of the controller and the view-ability of the system was far inferior to what I already had with the cheapest recorder unit from Argos.
I phoned them to get the engineer to take the item away, but they will not hear of any cancellation, saying that I have used it. When pressing the matter they said I should send it back. I was unable to disconnect as I did not know what the engineer had done and did not want to call out someone else, so they kept me hanging on the telephone until I gave up.
I am still trying to return this item, but they now say I will incur cancellation charges and that this was within Ofcom regulations even though I have a statutory right to return something and cancel a contract.
T Watson found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.