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Reviews (1)


Difficulty cancelling a service

I was invited (!!) to have a YouView box installed and, as I am somewhat limited in the number of channels I get in Weymouth, I looked forward to this.
The engineer was helpful and set everything up. However, once I started using the system I found that I got no additional channels and, what's more, the design of the screen and the use of the controller and the view-ability of the system was far inferior to what I already had with the cheapest recorder unit from Argos.
I phoned them to get the engineer to take the item away, but they will not hear of any cancellation, saying that I have used it. When pressing the matter they said I should send it back. I was unable to disconnect as I did not know what the engineer had done and did not want to call out someone else, so they kept me hanging on the telephone until I gave up.
I am still trying to return this item, but they now say I will incur cancellation charges and that this was within Ofcom regulations even though I have a statutory right to return something and cancel a contract.

T Watson found this review useful

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Ingrid Ellis
Weymouth, United Kingdom