Very poor customer service. Sent my PC for repair on 16/3 at PC world Beckton. My instruction was simple, to recover the data and restore the Operating system, vista. When i went to check today on 8 April (after 3 weeks!)the technician Casper told me he just got the cd on Thursday last week since he had to buy it on eBay.
Didnt know it take weeks to get mail in this country??
Asked him when he can install the cd, can't even commit when but just said some time this week. The excuse I got was I was in the queue and there were 4 computers he got to repair first. So he needs nearly one week to repair one computer? Took my computer straight away (with my money back) and gave it to another guy.
Guess what? My computer is now ready for collection tomorrow. That's what I call efficient!
And PC World, I will not be buying anything from you guys any time soon. Do you guys also notice they prefer to chat among themselves than attending customers in the queue?
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