Keith Williams´ profile

Reviews (1)

Worldstores

AVOID ALL WORLDSTORES WEBSITES, AWFUL CUSTOMER SERVICE!

Shocking service. Ordered product on Sat, given no option for a delivery date, defaulted to next day delivery which would of been fine if that had occured or any confirmation had been given that it was being delivery next working day. Currently trying to get hold of someone to speak to about whereabouts of the order. Tried ringing this morning, given 2 options 1. sales 2. aftersales service. After sales service isn't connected to anyone and simply goes to an automated message to contact via email, going through to option 1 is greeted with a blanket refusal to deal with your enquiry as it's not sales related. Reduced to using email contact, no confirmation email back to say that they've received the email, it's basically a way to not deal with the multitue of problems and complaints they have received. If I don't hear back from the company today will be forced to go through credit card company to get money back on order as I refuse to accept being left in the dark.

Also I'm not convinced that the 5 star reviews on this site are real as it's very unsual to have many 1 and 5 star reviews for the same company, steer well clear of any of their online sites.

UPDATE: Have now had products delivered, luckily courier company were more helpful that World Stores customer service, informed of a afternoon delivery and items delivered. If only Worldstores were able to offer the same level of service would of saved any confusion. Haven't obviously had a chance yet to check the contents of the order, but needless to say based on previous experience don't hold out much hope of any help from 'customer services' or worldstores in general if I have any issues.

Julieand Alan Williams found this review useful

10 April 2013

Reply from www.worldstores.co.uk

Dear Keith,

Thank you for your feedback, I am glad that you have now received your delivery but very sorry for the trouble you had. We are very sorry that at the moment we have had to make the decision of turning our customer service lines off but this was done to ensure we could improve the service we were offering to our customers. All our team are working on emails from customers and so orders are being serviced quickly.

I would like to call you to make sure your order is resolved and to discuss in more depth the problems you have experienced but there are no order details attached to your review. Please could I ask you to spare a few minutes to contact us by email with your order number and contact details?

Kind Regards
Prachi

Keith Williams´ profile

profile image of Keith Williams
Keith Williams
Reviewer
1978
London, United Kingdom

About