Jackson Dalziel´s profile

Reviews (3)

Scan Computers

Very efficient and full of good communication information

I recently used Scan for a purchase and was amazed at how quick and speedy their whole operation is. The item came well wrapped in bubble wrap to give that extra protection and the ordering process and updates on where my items where in the process was a complete delight. I have to agree that other companies should take note of the high level of customer satisfaction that Scan give.

I'll defo be using again (note the cost of the items was damn keen as well)

EE

The worst mobile company I've dealt with in my 20 years in IT

I seriously can't believe how bad this company is. It's the same old story, account manager gets the sale of 80+ connections with us and then doesn't give a damn. The frontline customer service staff are nice but even the process of getting things from EE is a nightmare.

They have an email address you can request things from but it takes 3-4 days before they respond and another 2-3 days before they deliver even though our company is in a large metropolitan town. How can a company be so bad and not give a damn.

We've had major issues with the performance of their network across the UK, in areas like London where you would think it would be pretty good. I think the rollout of 4G means they have taken their eye off the ball in terms of getting the customer service right in the first place. We have had a problem with their network for the last 4 months at a particular location and it's hard to believe they can't get it resolved after all this time. They may be the biggest network in the UK but they certainly aren't the best.

Wish I'd now gone to Vodafone or stuck with O2, at least with O2 the service was quick and efficient and the coverage was pretty good all over.

Stay well clear of EE they have totally lost the plot! (I'll post any updates to this in the comments)

Orange

The worst mobile company I've dealt with in my 20 years in IT

I seriously can't believe how bad this company is. It's the same old story, account manager gets the sale of 80+ connections with us and then doesn't give a damn. The frontline customer service staff are nice but even the process of getting things from Orange is a nightmare.

They have an email address you can request things from but it takes 3-4 days before they respond and another 2-3 days before they deliver even though our company is in a large metropolitan town. How can a company be so bad and not give a damn.

We've had major issues with the performance of their network across the UK, in areas like London where you would think it would be pretty good. I think the rollout of 4G means they have taken their eye off the ball in terms of getting the customer service right in the first place. We have had a problem with their network for the last 4 months at a particular location and it's hard to believe they can't get it resolved after all this time. They may be the biggest network in the UK but they certainly aren't the best.

Wish I'd now gone to Vodafone or stuck with O2, at least with O2 the service was quick and efficient and the coverage was pretty good all over.

Stay well clear of Orange they have totally lost the plot! I used to be with Orange and they were fine but since their hook up with T-Mobile :(

Jackson Dalziel´s profile

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Jackson Dalziel
Reviewer
1971
United Kingdom

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