Ordered a fish tank turned up without notice on a Saturday morning. Driver said sorry but your fish tank was put on van be mistake, no problem my neighbour was around to let them on. Just tried to set up the fish tank and the lights don't work, spoke with the manager there he was rude and not helpful at all, even asked why I buy things on line if I don't like the returns policy, he has sent me a faulty light unit which he wants me to go out (5 feet long) buy packaging take it to the post office send it back to him to then be sent a new one! Fish mean time would be in a tank with no lights or lid, never mind the hassle of having to package such a bulky item, that won't even fit in my car, lovely company not please do not purchase from this man, when I asked about complaints procedure he gave me a name, of mr ash, no email address no telephone number. Feel I ave been treated unfairly by this company and have contacted jewel makers of the tank and consumer rights. I await a reply
I had a parcel due for delivery before 10 am 2 hrs 20 mins later no parcel rang depot so rude and not at all helpful and still waiting for the parcel they promised call backs that never came. Still waiting outcome of complaint.
Julia von Grover found this review useful
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