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Reviews (1)

SerenataFlowers.com

I would never use them again

I have previously used serenata flowers and found them to be lovely. I ordered 2 sets of flowers for mothers day and one set arrived and half the stems were broken and subsequently binned within a few days. A large set of tulips were ordered and began to die within 4 days and my mother was outraged by how much I had spent on them. I have sent various complaint emails to serenata flowers who have not responded apart from an automated response of we have received your email, despite noting on their website they would reply within one hour. I am hugely disappointed by their lack of response considering a complaint was sent over 10 days ago. I found the service to be poor and will not be using them again.

Umm Aisha found this review useful

20 April 2013

Reply from SerenataFlowers.com

Dear Lindsey,

I am so very sorry that your flowers were not of our usual high standard, especially as they were ordered for such a special day.

We had great volumes of queries over the Mothers Day period and customer services did their very upmost to ensure that all our customers were given the complete and full attention that they deserved.

I can see that once customer services received your complaint, this was resolved for you.

Please accept my sincere apologies for the upset this caused and let me know if I can help you further.

Kind Regards,

Faye.serenataflowers.com

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lmaw176
Reviewer
United Kingdom

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