1) No internet for nearly 3 month.
2) Engineer was booked 5 times but turned up only 2... so I was kept waiting for 3 times. (they never called me to let me know they were not coming).
3) I asked to terminate my contract after nearly 3 month without any services. They said no because I have agreed to 18 month contract.
4 ) After spend lots of hours of on the phone and shouting to everyone they have finally agreed to terminate my agreement.
5 ) Now I am still trying to get my money back from this 3 month that they could not provide the services.
6) Customer Service is the worse I have had. All the time the I call they give many different explanations.
FIND ANOTHER PROVIDER DONT MAKE THIS MISTAKE!!!!!
Really BAD EXPERIENCE!!!!!
I have moved to a new flat so I have requested than to transfer the service to a new flat, (from the first floor to the second floor), for some reason they could not go ahead because of a fault in the system and they could not explain me why.........then when I called back (6) they gave me a new order and a different date to transfer my connection. That did not happen and they still don't know what the problem was......
I did not have a connection for 3 weeks as my connection was still on in my old flat. When I have requested for a compensation for this 3 weeks the answer was.
Answer: No compensation what so ever!!!!!!!!!!!
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