Ordered 2 Palram grow stations on 14.03.2013 with next day delivery. Did not arrive by 4.30 15.03.2013 so rang and was told delivery would DEFINITELY be Monday 18.03.2013. Order did not arrive by 3.p.m. 18.03.2013 so rang again and was told delivery would be Tuesday 19.03.2013 and offered a £20 refund because of delay. Order arrived on Tuesday, to date no refund received. Will check statement this month before ringing yet again.
Reference the erection of grow stations, instructions were abismal, parts which were assembeld as instructed had to be taken apart in order to put another part into position. Erection took twice as long as expected. However product when finally assembled is very good. Need to get your delivery process and assembly instructions sorted out! Perhaps for an additional charge the products could be supplied ready assembled!
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