I had a few problems with delivery of my order (which was later identified to be a supplier issue). It was frustrating not being able to get through on the telephone, and the company are so busy that email response is slow also. I did however receive an email and a follow on call from Prachi in customer services. She was lovely, and extremely helpful in sorting things out quickly. She identified the problem and addressed it immediately (ringing back afterwards to confirm). I was very happy with the way that Prachi handled my complaint and the outcome was excellent. Thanks!
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