We booked with Release Travel for a hen weekend, experience was the same as everyone else on here. Once payment was made and booking was finalised we were told we would receive a detailed itinerary a few days before we go. The itinerary was never received, we had no details of accomodation, the timings or details of any of the activities booked, after attempting to call Release Travel countless times the week before and sending numerous emails we finally received an email from them the day before we were to set off - the email said that it was normal to get the itinerary a day before and that they were waiting for the details from the supplier. After managing to get through to the supplier direct they explained that they had not been paid by Release Travel and that they had cancelled our entire booking. So the day before we were to leave we had nowhere to stay and nothing planned to do. We had to then book separate accomodation and re-organise activities through the supplier direct which cost everyone more money.
Release Travel have still not responded to any of my messages, they are a complete joke of a company, the service was fine until they received payment. They are liars, crooks!!!!!!!!!
Please advise how we can get our money back. They need to pay for what they have done to all these people!!!!!!!!!!!!!!!!!!!!!!!!!
Darren Bird found this review useful
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