Sebastien Le Lay´s profile

Reviews (1)

INFURN.com

******* INFURN ARNAQUE TOTALE - A FUIR A TOUT PRIX!!!!!!!!! ********

23 Janvier 2013 - Commande (AU-181443) passée pour 4 chaises EAMES pour 513,50 Euros. CB débitée dans la minute.
24 Janvier 2013 - Annulation de la commande en découvrant les délais de livraison, prévu la semaine du 29 Mai 2013.
14 fevrier 2013 - Après plusieurs relances, INFURN me confirme par email que je receverai le remboursement la semaine du 25 Mars 2013.
9 Avril 2013 - Rien recu evidement et silence radio depuis. J'ai malheureusement découvers trop tard les commentaires des autres clients floués. Et confirme qu'il s'agit d'une GROSSE ARNAQUE!!!!!!

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April 11th, 2013
Hi INFURN,
Thanks for your feedback. I will update my comment once I have been refunded. I dont understand what you try to explain about holidays, April 28th....Anyway, just refund the 513,50 Euros as we agreed and I will remove my post.
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April 15th, 2013
Hi INFURN,
I confirm having received the refund of 513,50 Euros on my bank account tonight, I am thanksful for that and feel very lucky for the happy end. But I have to let you know that to place an order with your company is not an experience I want to go through ever again. Tks again anyway for this time

B. Høegand Kevin Ogilvie-White found this review useful

11 April 2013

Reply from Designfurn LTD (infurn.com)



Hello Mr Le Fay,

Thank you for your comments.

There is no scam involved but there is a slight delay with your refund.

With regard to your comments with respect to payment - We do ask for payment at the time of placing the order, our suppliers also ask for payment in advance. We are sorry the delivery time did not conform to your liking but this is clearly shown on our website - 10 - 18 weeks.

We did acknowledge your cancellation request, and on checking the order you were in fact due the refund 28th March (not April), due to the holiday period, this was slightly delayed for which we apologize.

It is being actioned urgently and you will be contacted shortly to confirm this.

Kind regards
Valerie - Customer Services Adviser.


Sebastien Le Lay´s profile

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Sebastien Le Lay
Reviewer
1977
Paris, France

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