Umm Aisha´s profile

Reviews (1)

SerenataFlowers.com

Will never use this service again

i spent £70 on anniversary flowers for my wife. Within 2 days they started to wilt and today, a week later, they have ended up in the bin.
I've bought flowers from Tesco that have lasted longer....and i have tried in vein to get a refund. Although the website guarantees a full refund, having researched this company i now found many reviews elsewhere stating that they are never forthcoming with refunds and suggest that their customers take them to small claims courts...thank you for an absolute disaster. Thankfully we are not materialistic and flowers come and flowers go, but love remains.

Alan Kelly found this review useful

20 April 2013

Reply from SerenataFlowers.com

Dear Umm,

Thank you for your review.

I am deeply saddened that your flowers lasted 2 days only, this is certainly not the standard we expect.

Our stems should last at least 5-7 days and I am very sorry this was not the case.

I have reviewed your order and can see that Customer Services are awaiting your reply from an email sent on the 9th April.

Please be assured that they are trying their upmost to help you, however if I can help at all, please let me know.

Kind Regards,

Faye.serenataflowers.com

Umm Aisha´s profile

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Umm Aisha
Reviewer
1976
London, United Kingdom

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