DO NOT book with this website!!
I booked the Shangri- La in Sydney Australia April 2013 through Onhotels.com. The funds for the entire booking amount were immediately frozen. Onhotels then emailed me to advise that the great deal they advertised could not be confirmed as the Shangri- La had since sold out of rooms (even though other websites were advertising rooms available at this hotel).
I then phoned Onhotels to organise another hotel, at that time i was advised "there were no other 5 star hotels available" they suggested a 4 star hotel which was significantly cheaper than the first booking. I was advised by Amneet that the difference would be refunded to my card. NOT TRUE - they then went ahead and charged my credit card a second transaction for the 4star hotel.
So my card has been charged with 2 bookings. I have made several calls to the company and sent several emails with no resolve, seems there is no customer service manager or anybody else other than AMNEET to speak with. Amneet simply insists that there has been 2 charges made. Despite confimration from my bank and proof of bank statement that the 2 charges have been made.
I have referred the fraudelent second charge to my bank
Anesa found this review useful
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