Orange provided the best service for the area in which I live - a village in a hollow! The good service went downhill last year and just gets worse. Today at work I can't access the internet as the "Web page not available" message keeps coming up. Yesterday there was no problem. There is no point going to the EE store as they don't care. Their attitude is they just sell the phones, and they can't check the mobile as they have signal boost. So why have the shops?
A short while ago I had next to zero service at home. Repeated calls to Customer Services only served to raise my temper. 'Have you switched the phone off and on again' etc etc.. Eventually I hung up. After another few day's lack of service, I found a helpful person on Customer Service. He knew that the company was working on a local mast - no one else appeared to know this at Customer Services the other times I had called - and that my service would be significantly impacted for about 2 more weeks. Advice and discount given. A rare experience for me indeed.
Standard customer service revolves around 'have you switched the mobile off and on again', 'take the battery out' etc etc. Useless. Find that helpful person and get him to train the others. If Orange is to work on masts and deprive me of their network then tell me in advance.
It appears EE are more interested in 4G than the rest of us.
It's 2013 and I should be able to access 3G wherever I live - provided I'm not on some remote spot of the country.
I will be having a really good look around when my contract comes up for renewal. No longer is Orange/EE a shoe-in for my money. Avoid if you can.
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