I order quite a few Blu-ray Discs via Zavvi as they're often very competitive on pricing. I did have a problem recently after ordering a couple of Disney Blu-rays - they arrived reasonably well packaged but smashed at the top - the courier had clearly dropped a heavy parcel on to it. I contacted Zavvi, after a couple of days they came back to me with a CollectPlus label - basically you repack your damaged item, stick the label on it, and take it to a CollectPlus shop (there are many around and the closest to my house was only 10/15 minute walk). They take it from you and it's delivered to Zavvi - no messing around paying and then getting credited etc. A few days after that Zavvi acknowledged receipt, and redelivered my two Blus, thankfully this time in perfect condition! Therefore I can't really fault the service.
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