Loyal customer for the last 8 years. Suffered for 6 weeks - not having any broadband connection and problems with the phone line. It took 6 weeks for Talktalk to sort out the problem, 3 engineers were sent at different occassions, 2 engineers did not turn up on time - 1 of them was late for 4 and half hours. Approximately 20 times I talked to their fault team - unfortunately it went for 6 weeks - extreamly bad service in my opinion - I was advised that after sorting out problems they will provide me with compensation, they offered me £3 for goodwill gesture! Utterly disappointing! I spent over £180 for 6 weeks to have internet connection for 4 computers at home from BT openzone/USB mobile.
I am on a yearly contact with them, atleast I have to stay with them for the next few months. I would like to request all customers - please please do not go for talktalk! You will suffer!
T Watson found this review useful
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