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Terrible customer service

It is near impossible to cancel your contract even when you are entitled to!
In January 2013 I cancelled my contract (after my 24 months was up), yet I noticed on my statement that they were still taking money from me two months later. When I phoned them, they denied ever having the first conversation, but did apologize and agreed to cancel my contract immediately, free of charge.
I have just checked my statement to see they have taken another £27, which is more than I was ever paying on the contract!

Their staff are trained to bully you into submission. Awful service.

Alex William Norton found this review useful

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Freya Smith
Cardiff, United Kingdom