Hana, Brighton´s profile

Reviews (3)

Puji

abysmal delivery service

I paid £50 for a delivery service which is pretty high for a small dressing table. The driver was extremely rude and left a massive pallet in my small front garden, remarking that it is not his problem. I had been assured by customer service that removal of the pallet is included in the cost of delivery. After numerous phone calls and emails to customer services who assured me this would be sorted, I eventually had to pay a third party to take away the pallet. It is a shame as I am happy with the product itself.
Hana, Brighton

08 January 2014

Reply from Puji

Dear Hana,

Thank you for taking the time to provide a review and we are pleased you are happy with your dressing table.

We apologise for the low quality of service you received and will take this up with both the delivery company and our in-house team.

Kind Regards

Marian

VioVet

fast delivery and good price

I was happy with the price of the product and fast delivery with only one hour delivery slot. Hana, Brighton

BestPet.co.uk

very lengthy delivery

It took almost 3 weeks to get my cat food delivered. Given it is a prescription diet which means I can't get it in a normal shop it is just not good enough. The pet starves before you receive your order.

s Burge found this review useful

11 April 2013

Reply from BestPet.co.uk

Dear Hana,

Thank you for your feedback

I have had a look into your recent order and can see that we were still within the stated shipping time of 3 -5 working days. The order was placed on the 24th February and delivered on the 28th February, I am sorry if we have been running a little later than usual on this particular order, but we have been extremely busy and working very hard to meet the demand.We aim to ensure there is no delay outside the shipping time.

Thanks again for your comments, if you would like to discuss this matter further please do not hesitate to contact by email info@bestpet.co.uk or phone 0845 053 5050.

Hana, Brighton´s profile

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Hana, Brighton
Reviewer
United Kingdom

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