Shaza Lawson´s profile

Reviews (1)

123-reg

Support is diabolical

I've just had to most atrocious support service from 123-Reg. I've tried using their ticket system, their live chat and their telephone service. I have been moved from pillar to post without any resolution. One person tells me I'm in the wrong account to log into my other account, so I do that and then I'm told I'm in the wrong account and go back to the other one, which I do and the process starts again.
When I ask simple questions to resolve the issue, I get a copied and pasted "how to" answer from their website rather than them resolving the issue.
I got no apology, no help and the money they have taken without my consent is not being refunded by them.

I would stay well clear of this company - I'm with other domain providers and 123-Reg is shockingly bad comparatively.

Gary Trotman found this review useful

10 April 2013

Reply from 123 Reg

Hello,

I would be very keen to help you get this matter resolved. Can you please send details over to customerexperience@123-reg.co.uk and I will look into this for you.

Regards,
Nerys

Shaza Lawson´s profile

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Shaza Lawson
Reviewer
1973
London, United Kingdom

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