Running girl´s profile

Reviews (2)

Glasses Direct

Cheap, but bad customer service

Cheap glasses, poor customer service from beginning to end. Basically it's no frills. You get what you pay for.

Oh, and their non-scratch lenses CAN be scratched, trust me...

01 May 2013

Reply from Glasses Direct

Dear Running Girl,

We're sorry you have been less than satisfied by our response to your returned glasses.

The scratch resistant coating is not scratch-proof (we are careful not to claim it is on the website), but it is designed to protect the lens surface against minor day to day damage.

When customers return glasses that are damaged we look at each one in turn and make a judgement according to the condition we receive them in. If there is any doubt that the damage is due to a manufacturing flaw we always find in favour of the customer.

However, when the scratches are deep and easily felt we have to charge to replace them as this indicates they have been damaged beyond what they were designed to protect against.

On viewing your returned glasses several of our customer service team inspected them to be sure we were not charging unnecessarily, and each one concluded the damage to the lens surface was not a manufacturing flaw.

Kind regards

Team GD

Fast service, good products

Good quality products delivered fast and in perfect condition. The only thing I would quibble is that physio tape should really arrive with instructions.

Running girl´s profile

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Running girl
United Kingdom