G Mitchell´s profile

Reviews (3)

First Tunnels Polytunnels Ltd

Good quality materials, prompt delivery, little pricey for certain parts (imo).

Having been given an eBay 'green' polytunnel as a present, I looked to First Polytunnels to buy extras for it, both to help strengthen the tunnel and also to provide extra options.

I ordered some crop bars and also some 'P' and 'Q' clips. All arrived promptly and were clearly very good quality. The crop bars were strong and suited my needs perfectly. I was very happy with the items but I do think the clips were quite pricey for what they were. I paid £12 for 4 of the smallest size 'P' clip for example but I had no choice as I couldn't buy anything similar locally and buying the clips elsewhere online would have meant further postage costs negating any price benefit.

The service was friendly and good (I used the instant chat facility to query something) and delivery was prompt. My only gripe is the cost of the clips. :)

31 March 2014

Reply from First Tunnels Ltd

At First Tunnels we take extra care in making sure our customers are satisfied and pleased with our services. Regrettably, there is always a higher premium to pay for “custom made” fittings and certainly would not expect you to continue with a purchase if you are not 100% satisfied. We are however extremely delighted to hear how satisfied you have been with the quality of your fittings and the friendly, efficient “live chat” service. Thank you for choosing First Tunnels
Kind regards


Knowledgeable and helpful staff, good selection of guitars.

Visited guitarguitar in Edinburgh to buy a guitar for daughter who is just learning. Neither her or I were very clued up about guitars generally and the 2 different guys who spoke to us were helpful and informative without being pushy. They answered questions fully and clearly knew what they were talking about.
There was a good selection of guitars to choose from and the quiet room was an added bonus as it let daughter try some models out for size without feeling as if she was under scrutiny by staff or other customers.
We purchased one of the models that was recommended and it's been a perfect fit and daughter loves the feel of it.
I'd definitely recommend a visit if you're in the market for a guitar or accessories.


Almost perfect.....(Forget that, Viovet is perfect now - updated review)

I've been using VioVet for some time now, good prices and quick delivery. Fast and friendly customer service, I don't think the new site layout flows quite as intuitively as the old version but that's just my personal opinion.
I love the referral scheme BUT I hate the way the invoices state that my purchases were paid for by referral credits. I don't see why the invoices can't just state the amount of the item then the words 'paid in full' (or similar). I am required to forward my invoices on to another party and the mention of referral credit causes issues every single time and it throws a spanner in the works. Please VioVet, consider tweaking this.
I do recommend VioVet to others, I think they are a reputable and reliable company. I'd have given them 5 stars if it weren't for the invoice issue.

UPDATE: I'm delighted to change my 4 star rating to a 5 star rating. Viovet have acknowledged the issue I was having and have gone out of their way to help. Can't fault them at all now. The sign of a good company is how well they treat their customers and I have to give VioVet top marks for responding in such a positive manner to a customer difficulty.

11 April 2013

Reply from VioVet


Thanks for the review. You raise an interesting point which was not been brought to our attention before. Unfortunately I cannot look your account up from this review, but if you want to send an email to support@viovet.co.uk for the attention of Luke then I'll see if we can improve this for you as I'm sure others have the same problems. Thanks again for your kind comments and for referring us to your friends.

G Mitchell´s profile

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G Mitchell
United Kingdom