The ordering process was very efficient giving clear information as to available delivery dates and costs (if any). Between placing the order and the day of delivery frequent updates confirming the intention were received on the mobile and at about 0830. on delivery day telephone and mobile messages were received almost simultaneously telling me the time window when delivery would actually take place. Less than hour later a courtesy call from the delivery crew confirmed that they were on the way. The only minor blip in this confidence building info stream was that trying (as suggested) the status tracking web site it stated that no such order existed! It seems that someone is too quick off the mark to considered the order closed, as the freezer arrived as per plan and delivered by the most friendly and helpful pair anyone could ever hope for.
The bottom line - for any future appliance purchase I will check out this company FIRST.
Order placed midday on a Friday, delivery of available stock achieved early on Saturday. On Monday a 'phone call from Transair confirmed anticipated delivery of outstanding items by the following weekend. Given that the price paid was extremely competitive this is exceptional customer service.
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