Ordered a Wii Party bundle with Viking on 7th December, after searching the net and seeing that they were the only company in the UK who claimed to have stock available for dispatch. Company website claimed that the item would be 'shipped direct from their supplier' and that I would receive the order within a few days. My credit card was debited immediately (how convenient) and I thought all was well....
Received an email from Viking on the 10th December, telling me that Nintendo had discontinued supply of this particular bundle to all UK retailers and that they would no longer be able to send my order, but I would receive an immediate refund. Essentially, what this says to me is that they were giving the impression of the item being 'in stock' when they were actually 'awaiting delivery from the manufacturer' - a fact that seems to be lost on Viking's Customer Services Manager who keeps repeating the 'we advertised in good faith' mantra.
Still no refund received as of Monday 13th December, so I went onto Viking's website for the email address - out of curiosity, I checked the product page and was amazed to see that they were STILL advertising this product as being available for order, despite having informed existing customers who'd paid for it otherwise! I emailed them that day, requesting a refund and telling them how disgusted I was, and received an automated response.
Still no refund on Tuesday 14th, so I phoned the Customer Services department and was assured that someone would call me back later that day, which never happened.
Today, Wednesday 15th - still no refund to my card, and I phoned the Customer Services department back, demanding to speak to a manager. Apparently, my request for a refund was only actioned on the 14th (presumably as I was starting to make some noise) and I can expect to wait 3 working days for it to reach my account!
So, Viking have had my money for a week, after telling people an item is available when it was not; they continued accepting orders all through the weekend, even though they know full well by that stage that they couldn't honour them, and then the customer has to chase them for a refund?
For such a popular Christmas product, I dread to think how many people Viking will have let down with this. I will never, ever use them again. Shocking.
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