Michelle Louise Kane´s profile

Reviews (1)



I got a samsung galaxy s3 and had to take it back to the carphone warehouse to be checked over as apps were crashing. The guy said he would have to send it off,and it could take up to 2 weeks to be looked at by other engineers they said they would contact me when it came back into store so i could collect it. 2 weeks later i rang carphone warehouse on the friday to be told my phone was in the store and had been since Tuesday but nobody from the store had rang to tell me it was ready for collection. The second incident was i went to upgrade and got a phone with a samsung tablet to be told they didnt have the stock in and would deliver the next day which was fine. I waited in all day for delivert at 5pm i rang customer services to ask them when was my order expected to be told it had only left the depot at 1.15pm that afternoon and they said it would be monday it would be expected to arrive. I logged the first complaint and said i wasnt happy at all that the inconvenience they had caused when i had to make alternative arrangements with family and friends. Over the wkd i noticed the handset was working a lot slower so again not satisfied with an apology and the hand set i rang to complain. The first woman who i spoke to said said they werent prepared to change the hand set, and werent prepared to offer me anything for the inconvienence that they had caused myself. She then put me onto another guy who basically told me i had to options i could either go out onto the street and sell the phone or return the goods. At this point i was furious and made my mind up to return goods and have nothing else to do with the company. On the day i went to return the goods another manager contacted me apologising and offered me some accessory for the samsung tablet.I said that i was absolutely discusted on the way the situation had been dealt with and with the options i had been given, and was returning the goods and, didnt want anything else to do with company.

Vidyadhar Navaleand Daniel Anthony found this review useful

Michelle Louise Kane´s profile

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Michelle Louise Kane
Newcastle upon Tyne, United Kingdom