Alison Bailey´s profile

Reviews (2)

Chemist-4-u

Delivered when they said they would, excellent service

Delivered when they said they would, excellent service with up to date emails in regards to my expected delivery time.

SerenataFlowers.com

Dissapointing

I ordered these flowers for my nans birthday, i did order them over the easter weekend so this may be why i had issues, however a well established company should be able to anticipate and adapt during busy periods of the year. The flowers where not delivered, i had an automated email saying they had been routed to the wrong depot but no email from an actual person with an apology or explanation a s to what they where doing to rectify this issue, i am not sure if they would have if i hadn't have contacted them first.They then offered a full refund, or to let the flowers run their natural course which i told them was not acceptable; my nan lives on her own an looks forward to receiving flowers for her birthday due to the bank holiday as well she had not receive her birthday present she was very upset by this. After a few attempts they said they would redeliver at a time of my choice obviously i said ASAP. the flowers where delivered by the Thursday ( total of 5 days late). My nan did love the flowers i ordered the blue dendrodeums i was told they where amazing and that she had never seen anything like them so that was a kind of happy ending despite the frustration. Overall disappointing delivery service, ok customer service. The flowers where lovely , so i would recommend with caution.

24 April 2013

Reply from SerenataFlowers.com


Dear Alison,

I am so sorry to hear of the problems that you experienced with your order.

I have reviewed what went wrong and it would appear that our courier tried to rectify the issue of sending your order to the wrong depot but when you contacted the customer service team it became apparent this had not been successful.

I have asked the customer service team to contact you again with a possible solution to the further issues raised.

I am pleased to hear that when your Nan received the bouquet she throughly enjoyed them.

Again my apologies for any upset that has been caused to both you and your nan.

Kind regards
Steven.serenataFlowers.com

Alison Bailey´s profile

profile image of Alison Bailey
Alison Bailey
Reviewer
1983
Caernarfon, United Kingdom

About