Shaun William´s profile

Reviews (1)

ValueBasket.com

Good Price Offered - Terrible Service

I purchased a camera worth almost $2000. I emailed two weeks later asking where it was, it had not been shipped yet. They offered a free $20 cleaning kit and said they would have it delivered in 7 days. 2 weeks later I email again seeking the whereabouts of my camera, it had not been sent, apparently they had been waiting for me to send an email to confirm that I would accept the free gift, so I emailed accepting. A week later my order had still not been shipped, and I again had to email to find out. They told me they were out of stock and I would have to wait until the next shipment came in. It was at this point I cancelled my order and sought the camera elsewhere. Very disappointed!!!

Ollie Drackford, Simon Fox, Elizabeth Lavenderand Tim Bishop found this review useful

16 April 2013

Reply from valuebasket.com

Hi Shaun,

Thank you for your review, and we once again apologise for the delays experienced with your order in the lead up to Easter.

Having said that we've refunded your order as requested and it should back in your account as of writing.

Kind regards,

Angel Liu
ValueBasket.com

Shaun William´s profile

profile image of Shaun William
Shaun William
Reviewer
Male, 1989
Melbourne, Australia

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