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INFURN.com

got the goods today, not bad. hopefully they could improved their customer surpport

Now, I finally get the reply from they, They promise to deliver the goods to me in a month. I thought that is acceptable altitude to deal with the problem.

I hope they could fix the problem of customer surpport, and hopefully my chairs will arrive on time.
We will see later.

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It seems like this is the only place I could get answer from this shop.
I find out it after I have made the booking.

The booking was made 30 April . There was no note shows the delivery time during the process of booking and no note about how to cancel the booking. Few days later I realised it will take 4.5 monthes to get the goods. It is much too long for me.

Than I try to get contact with they twice by email 4th April and 9th April. But still get no answer at all.

It shows on a very deep place of their website that you have to cancel the booking in 3 days after the booking if you want. But how could I do it if I can not get any answer from customer support.
I never meet this kind of situation before, Is there any customer support in this company?

There are alway a 30% discount on their websit, and they change the dates for that every several days, which try to catch the customers.
It was very negative experience for me. I do not want to say it is cheating. But I thought the base of the internet bussiness should base on a good reputation and good customer support, not small tricks.

Hopefully I could get some good answer this time.

11 April 2013

Reply from Designfurn LTD (infurn.com)

Hello Mr Teng,

Further to our discussion today with regard to your order.

We apologise for the delay in response to your previous emails with regard to your order cancellation request of the 4th April and yesterday.

However, upon checking your order details although the standard delivery time is 10 - 18 weeks as shown on the website, the warehouse have advised that that the 2 sets of chairs are available to be dispatched much earlier than the standard delivery time frame.

We are glad therefore, that you have decided to keep the order.

I have emailed you today the up-dated delivery status delivery, along with my contact details.

Kind Regards
Valerie - Customer Services Adviser.

Miao Teng´s profile

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Miao Teng
Reviewer
Male, 1984
Bergen, Norway

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