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Reviews (3)

Singletrack Bikes

You get what you want, but though the hard way

I notice an error in the description in the item, and asked beforehand to avoid issues. It took a long time to receive an answer. With the answer in mind, I placed the order and... I received the wrong size (just I have warned the shop). After contacting the company and setting a complaint, getting the 1st answer kind of "is your problem", and waiting for so much time to give an answer... finally they send me the correct size. Finally I have what I ordered... but waiting for a long time, and after arguing with them. Please, make it easy for both.

19 February 2014

Reply from Singletrack Bikes

Hi Javier,

Again apologies you got something that wasn't quite the same as the description.

However, I never once said "It's your problem" and would never dream of telling a customer that. What I explained to you was that the description was the same as what the manufacturer had given us and it was the way the supplier was selling them that made it confusing, but that we would sort it for you.

I offered the solution right from the start that we would re-order the next size up and send it right to you as soon as it arrived with us. I didn't even ask for the incorrect item back which we offered you to keep to save you the postage on the return.

You accepted my solution and we sent you the next size up. If I can be of any further assistance to turn you back into a happy customer please let me know.

Best Regards

ProSwimwear Ltd

Competitive prices, fast delivery.

I bought a swimmsuit for my girlfriend and she is delighted with it. The price was quite good, so the delivery was.

06 December 2013

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind Regards

Michal Gondolewski
Customer Services
ProSwimwear Ltd


En líneas generales recomendables.

Llevo ya años comprando en esta página, y el trato es bastante bueno. Salvo algún pequeño problemilla que normalmente ha sido resuelto sin más problemas que la pérdida de tiempo, es una empresa muy fiable. Los pedidos tardan un poco más de lo que sería deseable en llegar. Sus precios son muy competitivos.

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