Mrs S J Kidd´s profile

Reviews (1)

Could do better!

I have used Serenata before and been well satisfied but this time I had problems with their website and wanted to contact them. I found a phone number but this was no longer in operation and I then found out that they no longer have a phone service. They did reply to my written message quite quickly however. However the flowers arrived the next day when I had requested a delivery four days later for my mother's birthday - maybe another glitch on their website. When I contacted them to point this out - there was just a standard response confirming that they had received my order. No apology! On the whole very disappointing

24 April 2013

Reply from

Dear Mrs Kidd,

Thank you sending us some valued feedback.

I am saddened to hear of the issues and upset that has been caused with your recent order.

I have spoken to the customer service team requesting they contact you with a further solution and do hope this goes someway towards rectifying the matters.

If I can be of any further assistance please do not hesitate to let me know.

Kind regards

Mrs S J Kidd´s profile

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Mrs S J Kidd
United Kingdom