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After 24 days parcel still hasn't arrived!

my parents sent me a birthday present from Germany over 24 days ago and I still haven't received it! 3 days ago I phoned Parcelforce up and they told me it's been held because the address wasn't right. so we checked it, but it was totally fine. now 3 days later I phoned them up again and they told me they don't know where my parcel is, they probably sent it back to Germany because it's been held for so long! my parents didn't get it back so far and I doubt they'll ever get it back! CRAP COMPANY!!!!

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Julia von Grover
Trefnant, United Kingdom