Alison Shepherd´s profile

Reviews (2)

Quick efficient service

My flower order with Serenata was easy to place through their easy to navigate website. I was kept fully informed by email and text the status of the order until it had been delivered.


The company from hell!

Echo all the previous comments about communication being impossible, emails rarely replied to, phone calls costing a lot of money, but worst of all they took our hotel and transfer fee out of our account twice three days apart. Low Cost Holidays (LCH) deny all knowledge of this despite evidence from our bank statement to the contrary. Full marks to LLoyds TSB who have reimbursed us and now have the job of recovering the money from LCH. We are due to take our holiday in 3 days time, we can only but hope that the Tunisian's customer relations are somewhat more developed than LCH's non existent ones. (debit card charged at 1.5% which amounts to about £5, it cost them 20p).

Post script
Second charge for hotel and transfer was refunded a few days after this original review was published. I am grateful for the refund but it is a shame that it took the review to prompt a response from Low Cost Holidays. I believe they are a company who have expanded without the infrastructure to manage it. Their sales reps work from home and after sales in India, there is no coordination between the two. The only postal address for LCH available is customer relations based in Gatwick who will only act once your holiday has been taken.

The holiday itself was a great success, this was entirely in spite of LCH contribution not because of it. I will certainly never use this company again nor would I advise anyone to do so.

Leah Ng'ondu Musana found this review useful

11 April 2013

Reply from Lowcostholidays

Good Afternoon Alison.

We are really sorry to hear that you have had difficulties contacting us.

We would like the opportunity to investigate this further for you, to do so, could you send an email to including your booking reference and we will be sure to assist you.

Again, please accept our apologies for the inconvenience caused. We look forward to hearing from you.

Kind regards


Abi 11/04/2013 @ 15.22

Alison Shepherd´s profile

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Alison Shepherd
United Kingdom