Elaine Yarwood´s profile

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I upgraded my phone from T-Mobile to Orange and got the HTC 8X - went faulty and 10 days after purchase told hard to get replacement and it eventually arrived 2 weeks later - 1 week later thae 2nd replacement went wrong - swopped again eventually - Here we are April - 3 handsets later, same fault and they say 8X is now longer available so will only replace with similar phone - I did explain I held off upgrading as waiting for phone I really want so will only swop for HTC One - Oh they can't do that cos it is not on the tarriff I am on - I cannot upgrade tarrif and have to have a phone I dont want for 2 years.

I complained spoke with Lee Cook in the Customer Excellence Team (Manager) apparently - I advised him the company should be reported to Trading Standards as the team certainly does not deliver Excellence.

I cannot cancel my contract with Orange, so I am being forced into having a cheaper handset I don't want for 2 years.

Elaine Yarwood´s profile

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Elaine Yarwood
United Kingdom